Effective as of June 1, 2021.
I. Categories of Information Collected. We collect “Personal Information,” which generally means information that identifies you and includes your name, mailing address, billing address, shipping address, e-mail address, driver’s license number, date of birth, social security number, credit/debit card information (and related payment information) and/or telephone number. We collect several categories of information, from different sources:
(A) Information You Provide. We receive information you provide to us when you: (1) create a shopping account with us; (2) make a purchase; (3) contact us via any customer service method; (4) submit user-generated content via our Sites, Social Media Channels, or at our showrooms; (5) subscribe for email, text, or other messages; (6) work with our owners, employees and contractors who provide you with in-showroom or Site-related services, or otherwise assist you with your product needs and purchases through use of our Sites; (7) download or use our Sites; (8) file a claim or participate in investigations regarding claims or losses; or (9) otherwise communicate information to us.
(B) Information We Receive From Third Parties. We may receive information from sources assisting us with (1) updating, enhancing, improving and/or analyzing our records or data; (2) performing marketing and research services; or (3) detecting fraud or theft. We may also acquire information about you from third parties with whom we have a relationship. Additionally, we may receive information from various consumer reporting agencies and related service providers.
(C) Information That Is Passively Collected. When you visit our Sites or interact with us through your device, we may collect “User Activity Information” through Cookies, Web Beacons and other similar or related technologies (co llectively, “Information Technologies“). “Cookies” are small text files sent to your device as you visit our Sites or utilize our Social Media Channels, and which are saved on your device via your browser. “Web Beacons” (also known as pixels or tags) are a common form of web technology used on our Sites and Social Media Channels to monitor visits to certain pages within, interactions with, and the effectiveness of, our Sites and our Social Media Channels.
II. Your Optout Choices. We provide customers with a number of choices regarding our collection, use and disclosure of personal information:
(A) Disabling Cookies. Based upon your (and your device’s) interactions with our Sites and with our Social Media Channels, we may personalize your experience with them. However, you have choices relating to how your device interacts with our Sites and our Social Media Channels. You may choose to access our Sites and our Social Media Channels without accepting cookies or other Information Technologies on your device(s), and you may opt-out or modify certain elements that are tailored specifically to you and served to you based upon your browsing history. If you choose to restrict those Information Technologies, you can still access our Sites and Social Media Channels but may not be able to take full advantage of certain features. You may also manage third party tracking by turning off cookies and changing your browser settings. Learn more at www.allaboutcookies.org.
(B) Browser Preferences. The browser on your device may offer you preferences regarding a website’s collection of your information or your online activities over time and/or across different websites or online services and you may modify your individual preferences on your browser. At this time, our Sites do not respond to these preferences, and our Sites may continue to collect information in the manner described in this Policy. Options you select are browser and device-specific.
(C) Location Information. When you visit our Sites, they may collect general location information from your IP address and your specific location information from your browser. You may opt-out of allowing our use of specific location information we obtain when you visit our Sites on-line by selecting the option of not allowing us to use location information when prompted by your browser or by managing your browser settings. Note, such opt-outs and browser settings do not limit our ability to use your general location obtained via your IP address.
III. How We Use Your Information.
(A) We do not share your Personal Information with any third party for their direct marketing purposes.
(B) We do not disclose your Personal Information to third parties for any purpose without your prior consent, except as described below in C. and D. and in the circumstances described below under “When We Disclose Your Information.”
(C) We use or may use your Personal Information in ways consistent with this Policy and applicable laws in the following ways: (1) fulfilling, delivering and communicating with you regarding requests for information and orders for products and/or services; (2) processing credit card applications, payments, returns and other financial information; (3) registering and servicing customer accounts; (4) providing customer service; (5) conducting research and analysis; (6) alerting you to product, service and promotional information; (7) helping us to improve and customize our products and services, Sites and Social Media Channels; (8) to advertise our products and services to you; and (9) protecting the security and integrity of our showrooms, Sites and Social Media Channels.
In doing so, we may: (1) combine certain Personal Information and non-personal information collected online and offline, including information collected from third parties; (2) transfer or disclose such information to our employees and contractors and to our service providers as necessary to enable us to provide our services to you; and (3) retain the information as necessary to provide you products/services, comply with legal obligations, resolve disputes, and enforce agreements.
(D) We may process User Activity Information to associate you with your interactions on our Sites and In-Showroom services to recognize you and your preferences as you return to our Sites or utilize our Social Media Channels. In addition to that, we use User Activity Information to ensure that our online presence operates properly and efficiently for you and for your individual customer experience, to evaluate the use and benefit of such presence, and to support our Sites and our Social Media Channels.
III. When We Disclose Your Information. We may share your information (including Personal Information) with the following categories of third parties where consistent with this Policy and applicable laws:
(A) With third party businesses and service providers that assist with our business operations, such as shipping vendors, billing or other payment vendors, payment card processors, IT services, customer service, email and text delivery services, marketing and research vendors and various companies that work with us to improve or provide our products and services and our data integrity including data analytics providers. If you have an independent relationship with such third party business or service provider, its use of your information may be governed by its independent relationship with you, and we are not responsible for such use.
(B) To comply with applicable law or reasonable requests based upon governmental regulation, court order, subpoena or similar related action.
(C) As we deem necessary to protect the rights, property or safety of us, our customers, our employees and contractors or others to prevent harm or loss, or in connection with an investigation of or suspected or actual unlawful activity.
IV. How to Update Your Information. For certain types of information, we offer you several ways to access or update such information:
(A) If you have an account on one or more of our Sites, you can log-in to your account on the applicable Site and update your information and communication preferences provided there. Some fields (such as password) can be Site specific and if you have more than one account with us, you will need to update each account.
(B) You can contact us to request updates to your account by emailing us at firstname.lastname@example.org or by calling us at either 972-768-9272 or 214-377-8014. You may also contact us by regular mail at 1350 Manufacturing Street, Suite 208, Dallas, TX 75207. Please provide your current and complete contact information with these requests.
Please note that: (1) we may refuse requests that are unreasonably repetitive, require disproportionate technical efforts, risk the privacy of others or are impractical; (2) after closing your account(s), or updating or deleting any of your information, we may retain residual copies on our servers and back-up systems to the extent permitted or required by law; (3) closing an account will not affect information we obtain via Information Technologies.
VI. Children. Our Sites are “general audience” websites and not directed toward children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13 without express parental consent. If you are a parent or guardian and think we have unauthorized information about your child who is under the age of 13, please let us know by emailing us at email@example.com or by calling us at either 972-768-9272 or 214-377-8014.
VII. Third Party Links. Our Sites and our Social Media Channels may link to other sites that we do not control. In addition, you may have visited our Site through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. These other sites are governed by their own privacy policies which you should review when visiting such sites to understand how they collect and use your information. We are not responsible for the privacy practices of third party sites.